What should I do? Your discount card may be saved to a different customer account than your loyalty card. This can happen if you created two profiles using different email addresses (eg., personal and work emails). Contact the SNCF Loyalty department today by calling 0808 808 330 (Grand Voyageur, Grand Voyageur Le Club) Submitting a claim to SNCF. If your train is delayed or cancelled, or if you need to request a refund due to bereavement or hospitalisation of a passenger on your travel date, we can submit a claim on your behalf. The following guidelines will assist you. This article applies to all customers who book SNCF tickets (including TGV, TGV-Lyria etc). The Oui SNCF website has changed its name to SNCF Connect. The services offered for booking train tickets remain the same, via a new user interface. In addition, a new offer to purchase daily tickets is now available on the SNCF Connect website (TER and Navigo season tickets, etc.). Retrouvez toutes les informations du réseau TER Sud Provence-Alpes-Côte d'Azur : horaires des trains, trafic en temps réel, achats de billets, offres et services en gare How to contact support. We have a host of information available to current and prospective Uber riders on our help centre at help.uber.com and within the Uber app by using the menu bar. For issues related to a specific trip that was taken, you can first find the trip in question by accessing the "Your Trips" section in the menu bar. 1 Answer. If it is a "e-billet" (e-ticket), what you've printed in the station is just a reminder and you can reprint it the same way with your "reference client" (the 6-letter code) and the payment card you used (to identify you). If it is a "classic" ticket ("IATA" in SNCF language), you have to buy a new one. Prepare your journey. Recherchez un itinéraire. Consultez les horaires en gare. Recherchez un numéro de train. Consultez les informations sur le trafic. For all your travel in France and Europe, find your tickets here or in one of the 800 agencies approved by SNCF Voyageurs. Book your tickets here. SNCF in English. We may have solved the mystery of the missing French national rail website booking pages in English. As you may know, SNCF recently revamped its website, and anyone trying to book a ticket to be delivered in France (or printed out at home) is now being directed to their website in French. Anyone selecting English on the new .

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